Payment Policy

Effective Date: January 3, 2025

Welcome to ChillLuis, your trusted source for premium fishing gear. This Payment Policy outlines the terms and conditions for processing payments on chillluis.com.

1. Accepted Payment Methods

We offer secure payment options to make your shopping experience convenient and safe:

  • Credit/Debit Cards: Visa, Mastercard, American Express, and Discover.
  • PayPal: For quick and secure online transactions.
  • Digital Wallets: Apple Pay, Google Pay (where applicable).
  • Bank Transfers: Available for bulk or custom orders (contact us for details).

2. Currency

  • All transactions are processed in USD (United States Dollars).
  • For international customers, your bank or card provider may apply conversion rates and additional fees.

3. Payment Processing

  • Payments are processed at the time of checkout.
  • Once your payment is successful, you will receive a confirmation email with your order details.
  • Orders will only be processed and shipped after payment confirmation.

4. Security

  • We use SSL encryption to protect your payment information.
  • Payments are securely processed through trusted third-party payment gateways, ensuring your financial data remains confidential.
  • ChillLuis does not store any credit card information on our servers.

5. Taxes

  • Applicable sales tax is calculated at checkout based on your shipping address.
  • International customers may be subject to customs duties, taxes, or fees imposed by their local authorities.

6. Payment Issues

If your payment is declined:

  • Double-check your card details and ensure sufficient funds are available.
  • Contact your bank or card issuer for assistance.
  • For further help, reach out to our customer support team at info@chillluis.com.

7. Refunds and Cancellations

For refunds or order cancellations, please refer to our Refund and Returns Policy.

8. Fraud Prevention

  • We take fraud prevention seriously and may require additional verification for certain transactions.
  • Suspicious transactions may be delayed or canceled for your protection.

9. Contact Us

For questions or concerns about payments, please contact us:

By completing a purchase on chillluis.com, you agree to this Payment Policy. Thank you for choosing ChillLuis for your fishing gear needs!

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