Refund and Returns Policy

Effective Date: January 3, 2025
At ChillLuis, we are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review our Refund and Returns Policy for guidance.

1. Returns

  • Eligibility for Returns:
    • Items must be unused, in original packaging, and in the same condition as received.
    • Proof of purchase (order confirmation or receipt) is required.
  • Non-Returnable Items:
    • Gift cards.
    • Personalized or custom-made products.
    • Final sale or clearance items.
  • Timeframe: Returns must be initiated within 30 days of the delivery date.

2. Refunds

  • Eligibility for Refunds:
    • Returned items will be inspected upon receipt.
    • Refunds will be processed to the original payment method if the item is approved for return.
  • Non-Refundable Costs:
    • Original shipping fees are non-refundable.
    • Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
  • Processing Time:
    • Refunds may take 5-10 business days to reflect in your account after approval.

3. Exchanges

  • Eligibility for Exchanges:
    • Exchanges are available for defective, damaged, or incorrect items.
    • Contact us within 7 days of delivery to arrange an exchange.
  • Process:
    • Provide a clear photo of the defective or incorrect item.
    • Replacement items will be shipped at no additional cost.

4. How to Initiate a Return or Exchange

To initiate a return or exchange, please contact us with the following details:

  • Order number.
  • Reason for the return or exchange.
  • Supporting evidence (photos for damaged or defective items).

Contact us at:

  • Email: info@chillluis.com
  • Phone: (360) 678-5710
  • Address: 172 Rhodena Dr, Coupeville, Washington

5. Cancellations

  • Orders can be canceled within 24 hours of purchase. After this period, the order may already be in process and cannot be canceled.

6. Damaged or Missing Items

  • If your item arrives damaged or an item is missing, notify us within 48 hours of delivery. Please provide photos of the package and its contents to expedite the resolution process.

7. Exceptions

We reserve the right to decline returns or exchanges that do not meet the eligibility requirements outlined above.

By shopping at chillluis.com, you agree to this Refund and Returns Policy. If you have questions or need further assistance, don’t hesitate to contact us.