Shipping Policy

Effective Date: January 3, 2025

At ChillLuis, we are dedicated to providing reliable and efficient shipping services for all our fishing gear products. This Shipping Policy explains the terms and conditions regarding the shipment of your orders from chillluis.com.

1. Shipping Locations

We currently ship to:

  • United States: All 50 states, including Alaska and Hawaii.
  • International Destinations: Selected countries (contact us for more information).

2. Shipping Methods and Costs

  • Domestic Shipping:
    • Standard Shipping: [X days], starting at $[X].
    • Expedited Shipping: [X days], starting at $[X].
    • Free Shipping: Available for orders over $[X] (terms apply).
  • International Shipping:
    • Rates and delivery times vary by destination and will be calculated at checkout.

Shipping costs depend on the weight, dimensions of the package, and destination.

3. Order Processing Time

  • Orders are typically processed within 1-2 business days after payment confirmation.
  • Orders placed on weekends or holidays will be processed the next business day.

4. Delivery Timeframes

Estimated delivery times:

  • Domestic Orders: [X to X business days] depending on the shipping method.
  • International Orders: [X to X business days] (customs clearance may affect delivery times).

5. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. Use this number to monitor your shipment’s progress.

6. Shipping Restrictions

  • P.O. Boxes: We cannot ship to P.O. boxes for certain items. Please provide a physical address.
  • Customs Duties: For international orders, customers are responsible for any customs duties, taxes, or fees required by their country.

7. Damaged or Lost Packages

  • If your package arrives damaged or is lost during transit:
    • Contact us within 48 hours of delivery (or expected delivery) at info@chillluis.com.
    • Include your order number and photos of the damaged package (if applicable).

8. Delayed Shipments

While we aim to meet all estimated delivery dates, delays may occur due to unforeseen circumstances such as weather, customs inspections, or carrier issues. We are not responsible for delays caused by the shipping carrier but will assist you in resolving the issue.

9. Contact Us

If you have any questions or concerns about shipping, please reach out to us:

By placing an order on chillluis.com, you agree to this Shipping Policy. Thank you for choosing ChillLuis for your fishing gear needs!

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