Sales Policy

Effective Date: January 3, 2025
Welcome to ChillLuis, your trusted destination for high-quality fishing gear. This Sales Policy outlines the terms and conditions governing purchases made on chillluis.com.

1. Product Availability

  • Stock Levels: All products are subject to availability. While we strive to keep our inventory up-to-date, errors may occasionally occur.
  • Pre-Orders: For out-of-stock items, you may place pre-orders where applicable. Estimated delivery dates will be provided at checkout.

2. Pricing and Payment

  • Pricing: All prices are listed in USD and may include applicable taxes. Prices are subject to change without prior notice.
  • Payment Methods: We accept major credit cards, PayPal, and other secure payment options. Payment must be completed at checkout.
  • Promotions and Discounts: Promo codes and discounts cannot be combined unless explicitly stated.

3. Order Processing

  • Order Confirmation: Once your order is placed, you will receive an email confirmation with your order details.
  • Processing Time: Orders are typically processed within [1-2 business days].
  • Cancellations: Orders may be canceled within [X hours] of purchase. After this period, the order may be in processing and cannot be canceled.

4. Shipping and Delivery

  • Shipping Locations: We ship within the United States and internationally to select locations.
  • Shipping Costs: Shipping fees are calculated at checkout based on your location and order size.
  • Delivery Times: Estimated delivery times vary based on shipping method and destination.
  • Tracking: A tracking number will be provided once your order is shipped.

5. Returns and Refunds

For information about returns and refunds, please refer to our Refund and Returns Policy.

6. Warranty

  • Product Warranty: Most items include a standard manufacturer warranty. Specific warranty details are provided in the product description or with your purchase.
  • Claims: For warranty claims, contact us at info@chillluis.com with proof of purchase.

7. Liability

  • Usage: Products should be used only as intended. We are not responsible for damages or injuries resulting from improper use.
  • Errors: While we strive for accuracy, typographical errors or inaccuracies in product descriptions, prices, or promotions may occur. We reserve the right to correct these without prior notice.

8. Customer Support

If you have any questions or issues regarding your order, our customer service team is here to help.

  • Email: info@chillluis.com
  • Phone: (360) 678-5710
  • Address: 172 Rhodena Dr, Coupeville, Washington

By making a purchase on chillluis.com, you agree to this Sales Policy. For additional information, please contact us using the details above.

Let me know if you need further adjustments!